Support

How can we help?

Get help with your account, app features, or training questions. Pick a topic below or send us a message — we answer within 24 hours.

Common Questions
How does the AI shot analysis work?+
Record a video of your jump shot from a side angle. JUMPR analyzes your biomechanics — knee bend, set point, elbow alignment, release arc — and returns a form score from 0–100 with specific feedback on what to improve.
Can I cancel my subscription?+
Yes, anytime. Go to Settings in the app, or manage your subscription through the App Store (iOS) or Google Play (Android). You keep access until the end of your billing period.
Why isn't my shot being detected?+
Film from the side (perpendicular to the shooter), keep your full body in frame, and make sure there's only one person in the shot. Good lighting and a stable camera improve detection accuracy.
How accurate is the form score?+
JUMPR uses pose detection to track body landmarks and analyze key biomechanical factors. No system is perfect, but the scoring is consistent — so your progress over time is reliably tracked even if individual scores carry small margins of error.
How do I delete my account and data?+
Open Settings in the app and choose Delete Account, or email us. We remove your account and all associated data — including videos and analysis history — within 30 days. See our Privacy Policy for details.
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